FAQ
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Have questions? Check our
most frequently asked questions links below to see if it
can help you with what you are looking for.
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Frequently Asked Questions
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Whom can I notify regarding errors or other technical concerns?
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What does "Your e-mail address has not been registered" mean?
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What does "No member was found with the e-mail address you supplied" mean?
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What does "We could not locate your account based on the information provided" mean?
If you have additional questions, please contact mike@ymcasjc.org.
How else can I register for a Program?
The YMCA of San Joaquin County wants to help make your program registration as convenient as possible. Our online registration system is one way that you can register for programs, however, not all of our program(s)/class(es) are available online and we realize that you may prefer to register for programs/classes through 3 other convenient methods.
Visit your local YMCA branch: Each of our YMCA locations have staff that will be willing to help you with your program registration. You can find detailed contact information and directions to each of our branches in our Contact Us page.
Call our office at (209)472-9622: Our staff will also take your registration and credit card payment by phone. You can find detailed contact information through our Contact Us page.
Mail in your Registration form: You can also print our Registration Form and mail it with a check to 4509 Pacific Ave., Stockton, CA. 95207. Please note that we cannot guarantee program/class availability for mailed registration forms. A YMCA staff member will contact you when your registration is received to confirm program/class availability.
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Does it cost more/less to register online?
No. Registering online is a new service we are offering to all YMCA of San Joaquin County program participants. At this time there are no additional fees or incentives to register online.
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Can I pay for membership online?
Yes you can! Currently you can register for a YMCA Cheadle Center membership as well as becoming a program member. The online joining process takes 5 - 10 minutes and your membership is activated as soon as you complete the process. We accept VISA and MasterCard. Currenty we do not accept American Express.
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Whom can I notify regarding errors or other technical concerns?
We work hard to ensure that this web site is accurate and fully functional at all times. However, if you spot a data error or have difficulties using our site, you can contact mike@ymcasjc.org and we will strive to help resolve the problem.
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Can I ask a particular Program instructor a question?
When you are reviewing program/class information and availability, you will notice a ‘More Information’ link under the class times and days. If an instructor has already been assigned to a program/class, their name and contact information will be listed. However, often times the contact information of a particular department will be listed (For Example: A branch’s Aquatics Director may be listed instead of the MWF 9:00 am Pike class). This is because in some cases instructors are not determined until shortly before the class begins to ensure that our class to instructor ratios are appropriately met.
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How do I pay for Programs I register for online?
Currently our online registration allows for VISA and MasterCard payments. This includes check cards with a VISA or MasterCard Logo imprinted on the front of the card. We do not accept American Express.
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What does "Your e-mail address has not been registered" mean?
If you are a YMCA member, Program Member, or Contributor your account will be accessible online. However, this error states that you have not registered your on-line identity with our database yet. There are 2 ways you can have this done. 1) You can move to Option 3: I've never used the online registration system and enter your last name, DOB, and ZIP Code. You will then be asked to register your email address and password. 2) You can contact us at (209)472-9622 to enter your email address and your password into our database for you.
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What does "No member was found with the e-mail address you supplied" mean?
This error occurs when you are attempting to reset your password, but your email address doesn’t exist in our system.
If you are a YMCA member, Program Member, or Contributor your account will be accessible online. However, this error states that you have not registered your on-line identity with our database yet. There are 2 ways you can have this done. 1) You can move to Option 3: I've never used the online registration system and enter your last name, DOB, and ZIP Code. You will then be asked to register your email address and password. 2) You can contact us at (209)472-9622 to enter your email address and your password into our database for you.
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What does "We could not locate your account based on the information provided" mean?
Who's in the database: Active Members, All Past Contributors, Anybody who has registered for a program after November 1, 2006.
I should be in the database but I’m still getting this error: It is also possible that we have incorrect information in our database associated to the fields that the database uses to identify you. For example if we don’t know your Date of Birth, this field may have a default value and not your actual DOB. To correct this, you will need to contact us at (209)472-9622 to verify that your correctly spelled last name, Date of Birth, and ZIP Code.
How do I get into the database?: Visit or call us. Our front desk staff can get you set up in our database so that you may begin online registration. Also registering for any program, or becoming a member.
If you have any problems or questions, you can contact send an email to mike@ymcasjc.org.
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